At Express Financial Services, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our money transfer and currency exchange services. By using our services, you consent to the practices described in this Privacy Policy.
- Information We Collect:
We may collect various types of information from you, including:
- Personal information: Such as your name, address, date of birth, identification documents, contact details, and financial information.
- Transaction information: Details about your money transfers, currency exchange transactions, and related information.
- Technical information: Such as your IP address, device information, browser type, and operating system.
- Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience and collect information about your usage patterns on our website or mobile application.
- How We Use Your Information:
We use the collected information for the following purposes:
- To provide and improve our services: Facilitating money transfers, currency exchange, customer support, and enhancing the user experience.
- Compliance with legal obligations: Verifying your identity, conducting anti-money laundering checks, and complying with applicable laws and regulations.
- Communication: Sending transaction notifications, updates, marketing materials, and responding to your inquiries.
- Risk assessment and fraud prevention: Assessing transaction risks, detecting and preventing fraud, and ensuring the security of our services.
- Maintaining business and transaction records as prescribed by regulatory agencies.
- Meeting legal, regulatory, risk management, fraud prevention and security requirements, which may include verifying the identity of the sender and recipient of funds and checking identities against money laundering, terrorist financing or similar watch lists established by regulatory agencies.
- Information Sharing and Disclosure:
We may share your information with third parties under the following circumstances:
- Service Providers: We may engage trusted service providers to assist us in delivering our services, such as pay-out partners, identity verification services, and IT support. These providers have access to your information solely for the purpose of performing their functions on our behalf and are obligated to maintain its confidentiality. We take reasonable measures to ensure that personal information that may be processed by these service providers on our behalf is protected and not used or disclosed for purposes other than as directed by us, subject to legal requirements.
- Legal Compliance: We may disclose your information when required by law, court order, or governmental authority to comply with legal obligations or protect our rights, safety, or the rights and safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity as part of the transaction.
- Data Security:
We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard security protocols and encryption techniques to secure data transmission and storage. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. - Your Privacy Choices:
You have certain rights and choices regarding your personal information:
- Access and Correction: You may access and update your personal information through your account settings or by contacting our customer support.
- Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
- Cookies: You can manage your preferences for cookies and similar technologies through your browser settings or device controls.
- Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. - Children’s Privacy:
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records. - Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically. - Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy team using the contact information provided on our website.
This Privacy Policy was last updated on 16 February 2024.